Terms & Conditions

Greenstone Travel New Zealand

The following terms and conditions form the basis of your contract. Please read them carefully as they set out our respective rights and obligations. References to Greenstone Travel, ‘we’, ‘our’ and ‘us’ are to Greenstone Travel Limited, and references to ‘you’ and ‘your’ are to you the Client.

Contract

A binding contract will exist on your instruction to us to prepare an itinerary for your New Zealand holiday, and on our receipt of the NZ$280 (incl GST) fee for this service. This instruction can be made in person, by phone, letter, fax, email or over the internet. At this point you are deemed to have understood and accepted these terms and conditions. You must also guarantee that you have the authority to accept and do accept them on behalf of your party. The contract is between Greenstone Travel Limited and the Client, being any person named on the booking as travelling or intending to travel using the services of Greenstone Travel. The contract, including all matters arising from it will be governed by New Zealand law and subject to the exclusive jurisdiction of the Courts of New Zealand.

Greenstone Travel will act as your agent for the purposes of putting in place arrangements between you and the service providers providing services to you. The supply of such services will be governed by the terms of the service provider’s contract with you.

Fees

Greenstone Travel will prepare a tailor-made itinerary for your holiday to New Zealand in accordance with your requests. Our fee for this service is $280 (incl GST) and covers administration, communication and other costs incurred in preparing the itinerary. It is payable after initial consultations through our website, by telephone and by email, and once you have instructed us to prepare your itinerary. This fee remains payable if you decide not to book your holiday through us. Greenstone Travel may receive commission or other consideration from service providers providing services to you.

Itinerary

We will prepare a detailed itinerary to include all details of accommodation, vehicle rentals, transfers, activities and other services to be arranged or managed by Greenstone Travel. It will state the total price to be paid by you for that itinerary.
The itinerary prepared can be changed, amended or altered in any way at your request prior to booking. Any change, amendment or alteration to your itinerary after confirmation however may be subject to further costs.

Booking

Bookings for accommodation, vehicle rentals, transfers, activities and other services will be secured on written confirmation from you, and on payment of a non-refundable deposit. We will require full travel details including names as shown on your passport. Once we have accepted your booking, we will advise you of final date for full payment and any other necessary details. On receipt of your deposit, a confirmed itinerary will be forwarded to you. Upon arrival in New Zealand full documentation (voucher/s, full itinerary) will await you at the first acceptable point of contact.

Deposit

A non-refundable deposit of 20% of the total cost is required to secure bookings in accordance with your itinerary. This should be paid within 7 days of the confirmation of your itinerary. Failure to pay this deposit within the 7 days may result in the cancellation of your itinerary. Your booking is confirmed upon receipt by us of this deposit. In some cases some hotels or special service providers may require larger deposits before bookings can be guaranteed. We will advise of this at the time of confirmation.

Payment

All payments should be made by telegraphic transfer to our bank. We will provide details of this once we have received confirmation to prepare your itinerary.

Full payment is required no later than 60 days prior to arrival in New Zealand. If a booking is made within 60 days of the first day of your NZ itinerary full payment is required at the time of booking.

Any additional costs that you may be required to pay as a result of any change, amendment or alteration to your itinerary, or increases imposed by service providers are to be paid within 7 days of notification received from Greenstone Travel.

In the case of non-payment of the balance by the due date, we may treat the booking as cancelled without any further communication and will retain your deposit.

Changes by You

Should you wish to make any changes to your itinerary once confirmed we cannot guarantee but will endeavour to meet your requests. Where we can do so a charge of NZ$50 will be payable, plus any additional fees imposed by the service provider with respect to their amendment and cancellations policy.

Changes by Us

As we plan arrangements many months in advance, we may occasionally need to make minor alterations to your itinerary, substitute service providers of activities or accommodation, or cancel confirmed bookings. This may occur before and after bookings have been confirmed. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so.

We will notify you as soon as practicable in the even of any such change, amendment, alteration or substitution. You agree and acknowledge that any costs payable as a result of any change, amendment, alteration or substitution to your itinerary, are to be paid by you in accordance with the payment terms.

Service providers generally reserve the right to change arrangements both before and after a booking has been confirmed. We will notify you of any changes as soon as we are notified of them, but we cannot accept any liability in relation to any change.

Cancellations

Should you or any member of your party need to cancel your travel arrangements once they have been confirmed, it is essential the person who made the booking contact us in writing (fax, e-mail or letter) at the earliest opportunity. Your notice of cancellation will be effective when it is received by us.

Cancellation charges will be as determined by the relevant service provider’s cancellation policy.

Greenstone Travel will refund to you the balance of the total price paid not forfeited in accordance with these Cancellation terms within 10 days of receiving the funds from the relevant service provider.

Price

We will quote you the total price payable for your itinerary. This will include accommodation, transfers, activities, meals and other services to be arranged or managed by Greenstone Travel as detailed in your itinerary.

We reserve the right to alter the total price payable at any time due to cost increases imposed by our service providers or through circumstances outside our control. We will notify you as soon as possible in the event of further costs.

All fees and prices are quoted in New Zealand dollars and include New Zealand’s Good and Services Tax (GST), currently 15%. These are subject to any increase in GST by the New Zealand Government.

Additional Expenses

The price includes all services such as accommodation, transport and transfers, activities and meals arranged by Greenstone Travel and specified in the itinerary.

Additional expenses such as but not limited to the following are your responsibility.

  1. Items of a personal nature, such as meals unless otherwise stated, laundry, phone calls, tipping, room service, optional excursions and activities, wine and beverages, excess baggage charges
  2. Insurance excess and associated running costs of a rental vehicle
  3. International departure taxes, customs and immigration or visa fees
  4. Travel insurance
  5. International and domestic airfares unless otherwise stated

Refunds

Once your itinerary has commenced no refund will be made for any accommodation, activities or other services arranged by us that you have not used for whatever reason.

However, in the event of service providers needing to cancel booked activities due to adverse weather conditions or other unforeseen circumstances, you will be refunded at the end of your holiday in accordance with the service provider’s refund policy.

Travel Documents

Please check with your travel agent or airline regarding current passport, visa and vaccination requirements. It is your responsibility as the traveller to ensure that all necessary travel documents are valid and effective.

Travel Insurance

We strongly recommend that you arrange comprehensive travel insurance at the time you book your trip. This should cover personal accident, loss of luggage and personal property, cancellation or delay of flights, medical expenses, repatriation etc.
Should you while on holiday choose to take part in any activity (hang gliding, hot air ballooning, white-water rafting, etc.) which can be deemed as being of a hazardous nature, it is essential to ensure that cover is provided under the terms of your travel insurance.

Special Requests and Needs

Please advise us of any special needs and/or requests at the time of booking, and in writing to Greenstone Travel. Although we will endeavour to meet any such request, we regret we cannot guarantee to do so. Failure to meet such special requests will not be a breach of contract on our part. If you have any medical conditions or disabilities which may affect your travel arrangements, we need to be advised in writing at the time of booking giving full details. We will pass those details onto the relevant service providers. However, if we, or the service provider, feel unable to properly accommodate your particular needs, we/the relevant service provider reserves the right to decline/cancel the booking.

Accommodation

Accommodation options mentioned in the itinerary are subject to availability. We reserve the right to substitute a property of a similar standard if we are unable to secure accommodation at the quoted accommodation. Greenstone Travel has no control over which room may be allocated to you by the accommodation provider.

Independent Arrangements

You may at anytime make your own arrangements that are in addition to, or different from, your itinerary prepared by Greenstone Travel. Any such arrangement will be made entirely at your own risk, and your rights will lie solely against the organisations providing or supplying such arrangements.

Complaints

Should you have a complaint about any of the arrangements, you must tell the relevant service provider at the time and inform Greenstone Travel in writing. If the service provider and Greenstone Travel are aware of problems there will be an opportunity to settle any grievance. We would like to hear of any problems that you experience on your holiday so that we can take steps to ensure they are not repeated.

Liability

Greenstone Travel offers a service to arrange accommodation, rental vehicles, travel, entertainment, activities, facilities and services. We make bookings and issue vouchers to be redeemed by service providers for your holiday to New Zealand. All facilities, vehicles or services included in the itinerary are subject to availability from the service provider.

Greenstone Travel acts as your agent for service providers included in your itinerary. We do not own or operate the accommodation, transport, activities or other services. We do not accept any responsibility or liability of any nature for any acts, omissions, defaults or failures, whether negligent or otherwise, on the part of the service providers.

We do not accept any liability for personal injury, death, delay, loss of any nature, property damage, inconvenience or additional expenses, resulting from acts, omission or negligence whatsoever of Greenstone Travel, its agents, contractors or any other service providers, including, but not limited to, any liability arising from delayed departure, missed carrier connections, substitutions of accommodation or transportation, termination of service, changes in price, cancellation or double bookings of reservations, or the failure of any service provider at any time. Greenstone Travel does not accept any liability for any changes to, or cancellation of, your itinerary for health or safety reasons.

Greenstone Travel does not at any time accept any liability in relation to your failure to obtain the correct and required documentation for travel in and to New Zealand (including, but not limited to, passports, visas and health certificates). Further, Greenstone Travel does not accept any liability in relation to your failure to obtain travel insurance, follow instructions (including but not limited to check in, check out and departure places and times) or the delay or loss of, or damage to, your luggage or its contents. On booking with Greenstone Travel you are deemed to undertake that you maintain a reasonable standard of fitness and health as may be required to participate in your itinerary. In the event you will require medical and/or physical assistance you must be accompanied by a companion. Greenstone Travel, its service providers, agents and contractors do not provide this service.

Force Majeure

Greenstone Travel will not be responsible or liable for any damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by any events which are beyond our control, including, but not limited to: war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, acts of God, acts, demands, orders or requirements of any government, government agency or other authorities, technical problems affecting transport or any other circumstances amounting to force majeure events beyond our control.

General

Greenstone Travel may amend or vary these terms and conditions at any time. Any amendment will be effective immediately when posted on our website.